Wednesday, March 23, 2011

Pleasant Surprise from Airtel

I am not a big fan of Airtel's mobile services, especially their customer care. I've heard people ranting about being overcharged by Airtel. I have even had a bad experience with their customer care when they disconnected my post-paid CUG mobile connection without any prior intimation, which ultimately turned out to be a flaw in their process. Sometimes I've had the impression that Airtel treats you nicely only as long as you are their prospective customer. Once you become their customer, their attitude can change quite dramatically. Hence, I was pleasantly surprised when I got this SMS from Airtel.

Thank you for paying your Airtel Mobile bill well before the due date! We appreciate your gesture and look forward to serving you better at all times!

Wow, so is Airtel finally beginning to care about their customers? Are they feeling the heat with fierce competition breathing down their neck? Is number portability forcing them to be nicer?

Whatever it is, I'm not complaining since Airtel made me feel nice, for a change.

Update: I happened to tweet this post and got a response from Airtel within 5 minutes! Now that is fast. Airtel have surely improved their social media presence!